{"id":362,"date":"2011-03-12T17:44:13","date_gmt":"2011-03-12T22:44:13","guid":{"rendered":"http:\/\/rud.is\/b\/?p=362"},"modified":"2018-03-10T07:53:17","modified_gmt":"2018-03-10T12:53:17","slug":"remote-assistanceinformation-gathering-aid-supportdetails","status":"publish","type":"post","link":"https:\/\/rud.is\/b\/2011\/03\/12\/remote-assistanceinformation-gathering-aid-supportdetails\/","title":{"rendered":"Remote Assistance\/Information Gathering Aid &#8211; SupportDetails"},"content":{"rendered":"<p>I&#8217;m putting together a computer &amp; online safety presentation for an upcoming talk at a senior center in Portsmouth (NH) and came across <a href=\"https:\/\/supportdetails.com\/\">Support Details<\/a> in my information hunting trek. This site makes it dirt simple to get basic information from whomever you are providing remote support to (a task I&#8217;m sure many of us have to do on occasion). I suspect it could also be handy to a developer who wants to double-check client settings. If you&#8217;ve ever tried asking someone what their IP address is or even what browser they are using, you know how helpful it might be if you could find out simple information quickly and painlessly.<\/p>\n<p>Support Details collects data on the following system\/browser elements:<\/p>\n<ul>\n<li>Operating System\n<\/li>\n<li>Screen Resolution\n<\/li>\n<li>Web Browser\n<\/li>\n<li>Browser Size\n<\/li>\n<li>IP Address\n<\/li>\n<li>Color Depth\n<\/li>\n<li>Javascript\n<\/li>\n<li>Flash Version\n<\/li>\n<li>Cookies\n<\/li>\n<li>User Agent\n<\/li>\n<\/ul>\n<p><img data-recalc-dims=\"1\" decoding=\"async\" data-attachment-id=\"370\" data-permalink=\"https:\/\/rud.is\/b\/2011\/03\/12\/remote-assistanceinformation-gathering-aid-supportdetails\/support-details-tech-support-management\/\" data-orig-file=\"https:\/\/i0.wp.com\/rud.is\/b\/wp-content\/uploads\/2011\/03\/Support-Details-Tech-Support-Management.png?fit=663%2C577&amp;ssl=1\" data-orig-size=\"663,577\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;}\" data-image-title=\"Support Details | Tech Support Management\" data-image-description=\"&lt;p&gt;Support Details | Tech Support Management&lt;\/p&gt;\n\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/rud.is\/b\/wp-content\/uploads\/2011\/03\/Support-Details-Tech-Support-Management.png?fit=300%2C261&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/rud.is\/b\/wp-content\/uploads\/2011\/03\/Support-Details-Tech-Support-Management.png?fit=510%2C444&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/rud.is\/b\/wp-content\/uploads\/2011\/03\/Support-Details-Tech-Support-Management.png?w=510\" alt=\"Support Details | Tech Support Management\" title=\"Support Details | Tech Support Management\"   class=\"aligncenter size-full wp-image-370\" \/><\/p>\n<p>Both Windows and OS X provide internal utilities to do full screen sharing &#8211; and more &#8211; for remote assistance <i>if<\/i> you&#8217;re on that same platform. There are third party services such as <a href=\"https:\/\/get.gotoassist.com\/\">GoToAssist<\/a> and <a href=\"https:\/\/www.copilot.com\/\">Copilot<\/a> that enable remote support across platforms. While Support Details does not even come close to either types of interaction it <i>does<\/i> provide basic data to help you triage where to go next&#8230;and, it&#8217;s <b>free<\/b>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I&#8217;m putting together a computer &amp; online safety presentation for an upcoming talk at a senior center in Portsmouth (NH) and came across Support Details in my information hunting trek. This site makes it dirt simple to get basic information from whomever you are providing remote support to (a task I&#8217;m sure many of us [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"activitypub_content_warning":"","activitypub_content_visibility":"","activitypub_max_image_attachments":3,"activitypub_interaction_policy_quote":"anyone","activitypub_status":"","footnotes":""},"categories":[9,12,6,11],"tags":[378,380,385,377,34,109,125,111,381,383,382,376,379,384],"class_list":["post-362","post","type-post","status-publish","format-standard","hentry","category-operating-systems","category-os-x","category-software","category-windows","tag-copilot","tag-gotoassist","tag-http-cookie","tag-internal-utilities","tag-javascript-2","tag-javascript-programming-language","tag-mac-os-x","tag-microsoft-windows","tag-online-safety-presentation","tag-opera","tag-operating-system","tag-portsmouth","tag-web-browser-browser-size-ip-address-color-depth-javascript-flash-version-cookies","tag-web-browsers"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Remote Assistance\/Information Gathering Aid - SupportDetails - rud.is<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rud.is\/b\/2011\/03\/12\/remote-assistanceinformation-gathering-aid-supportdetails\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Remote Assistance\/Information Gathering Aid - SupportDetails - rud.is\" \/>\n<meta property=\"og:description\" content=\"I&#8217;m putting together a computer &amp; online safety presentation for an upcoming talk at a senior center in Portsmouth (NH) and came across Support Details in my information hunting trek. 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